Refund policy
Return & Refund Policy
At Trends and Things, your satisfaction is our priority. Please read our policy carefully before making a purchase.
Refund Window We offer refunds within 7 days of delivery. Requests made after this period will not be eligible for a refund.
No Return Required You are not required to return the item to receive a refund. We want to make the process as simple and convenient as possible for you.
Proof of Issue Required To process your refund, we may request documentation in the following cases:
- Damaged goods: Clear photos or videos showing the damage to the item and/or packaging.
- Wrong item or sizing: Photos of the item received, including any tags or labels, compared to your original order details.
Documentation must be submitted within the 7-day refund window. Refunds will not be processed without the required proof when requested.
How to Request a Refund To initiate a refund, please contact us at trendsandthingssupport@gmail.com with your order number and any required documentation. Once your request is reviewed and approved, your refund will be issued to your original payment method within [X] business days.
Non-Refundable Items Items that show signs of use, wear, or damage caused by the customer are not eligible for a refund.